Terms And Conditions

How can place a replacement request on iplayruff.com ?
You can apply for replacement of product within 15 days of the delivery. For raising a replacement request due to any reason, you just need to email and call us along with the all details of your product. Once the replacement request is made, from our customer we will initiate the process and ensure to our customer that replacement is made at the earliest. Please make sure and ensure that the product is unused,no scratch, no damaged, and with the original packaging and has receipt or invoice with it.

Important : *Please note that the replacement will be made only after thoroughly investigating the reason for which you want to replace the product.

If I get a wrong product, how can I get it replaced?
We strive to make sure and ensure our 100 % customer satisfaction by providing them exactly what they want and need. However, if you receive a wrong product, you can easily raise a request for replacement.

If I’m not satisfied with the quality of your product. how can I get it replaced?
This can not be generalized. Since iplayruff.com is dealing with pet food (cat, dog, birds, fish) and other pet accessories like dog bedding , cat bedding, it is expected from you that when you are placing your order after carrying out thorough your research. after that Still, if you are raise a request for return or replacement if you are not satisfied with the quality of product; our quality team will cross-check with the thorough quality inspection methods. if our teams finds that your request is genuine and replacement can be made, it will be processed at the earliest.

I requested for a replacement, when will I receive it?
Once you have raised a replacement and return request and complain of the product , our teams will be investigate to check the request whether
this product is eligible for replacement or not for the same . Once its a confirmed by our team, replacement process will be initiated as soon as possible . We will notify you regarding the replacement request via E-mail .

You can call or email to our customer support for further assistance.